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Explore Our FAQ'S

Get answers to common questions

Have questions about our services, subscriptions, or support? Find answers to frequently asked questions below.

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General Questions

What services do you offer?

We offer a comprehensive range of design and development services, including website design, mobile app development, branding, graphic design, and more. Our subscription-based model allows clients to access our services on a monthly basis.

How can I contact customer support?

You can contact our customer support team via email at support@xpereance.com. Our team is available Monday to Friday, 8:00 AM to 6:00 PM EST to assist you with any inquiries or concerns.

What are your business hours?

Our business hours are Monday to Friday, 8:00 AM to 6:00 PM EST. However, you can submit support requests or inquiries at any time, and our team will respond during operating hours.

How do I get started with Xpereance?

To get started with Xpereance, simply visit our website and browse our services. You can sign up for a subscription or contact us directly to discuss your project requirements and get personalized recommendations.

Subscription Details

What is a design subscription?

A design subscription is a service that allows you to access design and development services on a recurring basis, typically through a monthly subscription fee. With our design subscription, you can submit unlimited design requests and receive ongoing support for your projects.

What are the benefits of a design subscription?

Our design subscription offers several benefits, including cost savings, flexibility, and access to a dedicated team of designers and developers. With a subscription, you can scale your design efforts as needed and receive priority support for your projects.

How does your subscription service work?

Our subscription service works on a monthly basis, allowing you to submit unlimited design requests and receive timely assistance from our team. You can choose from a range of subscription packages based on your project requirements and budget.

Can I cancel or modify my subscription?

Yes, you can cancel or modify your subscription at any time. Simply contact our customer support team, and we'll assist you with the necessary changes to your subscription plan.

Are there any hidden fees associated with the subscription?

No, there are no hidden fees associated with our subscription service. Our pricing is transparent, and you'll know exactly what to expect from your subscription plan.

What types of design projects do you handle?

We handle a wide range of design projects, including website design, mobile app design, branding, logo design, graphic design, and more. Our team is experienced in creating visually appealing and user-friendly designs for various industries and platforms.

How long does it take to complete a design project?

The timeframe for completing a design project depends on the scope and complexity of the project. Our team will provide you with an estimated timeline based on your project requirements during the initial consultation.

Do you offer custom development services?

Yes, we offer custom development services to meet your specific needs and requirements. Whether you need a custom website, mobile app, or web application, our team can create tailored solutions to help you achieve your goals.

What technologies do you use for development?

We utilize a variety of technologies and frameworks for development, including but not limited to HTML, CSS, JavaScript, React, Angular, Node.js, Python, Django, Ruby on Rails, and more. Our team stays up-to-date with the latest technologies to ensure that we deliver cutting-edge solutions to our clients.

Can you integrate third-party tools or services into my project?

Yes, we can integrate third-party tools or services into your project as needed. Whether you need to integrate payment gateways, APIs, or other external services, our team has the expertise to seamlessly integrate them into your project.

Design and Development

How much does your services cost?

Our pricing varies depending on the scope and complexity of your project. We offer transparent pricing and customized quotes based on your specific requirements. Contact us for a personalized quote tailored to your project needs.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, bank transfers, PayPal, and other secure payment gateways. Our payment process is safe, secure, and PCI-compliant to ensure the security of your transactions.

Are there any discounts available for long-term commitments?

Yes, we offer discounts for long-term commitments and annual subscriptions. Contact us for more information on our discount offers and promotional deals.

How often am I billed for my subscription?

You are billed monthly for your subscription, typically on the same day each month. You'll receive a notification prior to each billing cycle, allowing you to manage your subscription accordingly.

Can I receive a refund if I'm not satisfied with the service?

We strive to ensure the satisfaction of all our clients. If you're not satisfied with our service for any reason, please contact our customer support team, and we'll do our best to address your concerns. Refund policies may vary depending on the specific circumstances of your case.

Pricing and Billing

How much does your services cost?

Our pricing varies depending on the scope and complexity of your project. We offer transparent pricing and customized quotes based on your specific requirements. Contact us for a personalized quote tailored to your project needs.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, bank transfers, PayPal, and other secure payment gateways. Our payment process is safe, secure, and PCI-compliant to ensure the security of your transactions.

Are there any discounts available for long-term commitments?

Yes, we offer discounts for long-term commitments and annual subscriptions. Contact us for more information on our discount offers and promotional deals.

How often am I billed for my subscription?

You are billed monthly for your subscription, typically on the same day each month. You'll receive a notification prior to each billing cycle, allowing you to manage your subscription accordingly.

Can I receive a refund if I'm not satisfied with the service?

We strive to ensure the satisfaction of all our clients. If you're not satisfied with our service for any reason, please contact our customer support team, and we'll do our best to address your concerns. Refund policies may vary depending on the specific circumstances of your case.

How do I submit a support request?

You can submit a support request via email at support@xpereance.com or through our online contact form on our website. Our customer support team will respond to your inquiry promptly and provide assistance as needed.

What is the typical response time for support inquiries?

Our goal is to respond to support inquiries within [24 hours] during normal business hours. However, response times may vary depending on the volume of inquiries received.

Do you offer technical support for website or application issues?

Yes, we offer technical support for website and application issues to ensure that your project runs smoothly. Our team of experts is available to troubleshoot technical issues and provide assistance as needed.

Can you help me troubleshoot a problem with my project?

Absolutely! If you encounter any issues or problems with your project, please don't hesitate to contact our customer support team. We'll work diligently to identify and resolve the issue to ensure the successful completion of your project.

Is there a dedicated account manager available for my project?

Yes, we assign a dedicated account manager to each project to serve as your main point of contact throughout the project lifecycle. Your account manager will provide personalized assistance and ensure that your project meets your expectations.

Support and Assistance

How do I submit a support request?

You can submit a support request via email at support@xpereance.com or through our online contact form on our website. Our customer support team will respond to your inquiry promptly and provide assistance as needed.

What is the typical response time for support inquiries?

Our goal is to respond to support inquiries within 24 hours during normal business hours. However, response times may vary depending on the volume of inquiries received.

Do you offer technical support for website or application issues?

Yes, we offer technical support for website and application issues to ensure that your project runs smoothly. Our team of experts is available to troubleshoot technical issues and provide assistance as needed.

Can you help me troubleshoot a problem with my project?

Absolutely! If you encounter any issues or problems with your project, please don't hesitate to contact our customer support team. We'll work diligently to identify and resolve the issue to ensure the successful completion of your project.

Is there a dedicated account manager available for my project?

Yes, we assign a dedicated account manager to each project to serve as your main point of contact throughout the project lifecycle. Your account manager will provide personalized assistance and ensure that your project meets your expectations.

Additional Services

Do you offer custom branding or logo design services?

Yes, we offer custom branding and logo design services to help businesses establish a strong and memorable brand identity. Our team works closely with clients to create unique and impactful branding solutions tailored to their brand image and target audience.

Can you assist with content creation or copywriting?

Absolutely! We have a team of experienced copywriters and content creators who can help you craft compelling and engaging content for your website, marketing materials, and more. From website copy to blog posts and social media content, we've got you covered.

Do you provide website hosting or domain registration services?

While we do not provide website hosting or domain registration services directly, we can offer recommendations and guidance on choosing a reliable hosting provider and registering your domain. We can also assist with website migration and setup if needed.

Can you help with search engine optimization (SEO)?

Yes, we offer search engine optimization (SEO) services to help improve your website's visibility and rankings on search engines like Google. Our SEO experts will conduct keyword research, optimize your website's content and meta tags, and implement other strategies to enhance your online presence.

Are there any add-on services available for my subscription?

Yes, we offer a variety of add-on services that you can include in your subscription package to enhance your project. These may include advanced analytics and reporting, e-commerce integration, social media marketing, and more. Contact us to discuss your specific requirements and explore our add-on options.

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Let's Get Started Today

Ready to transform your ideas into reality?

Ready to take the next step? Contact us today to discuss your project and learn how we can help you achieve your goals. Together, we'll turn your ideas into reality and set your brand apart in the digital landscape.